With customer satisfaction and expectations, as the unswerving pursuit of quality;
With advanced technology, scientific management and excellent services, as a guarantee of continuous quality improvement;
Pre-sale and on-sale service commitments:
1. During the quotation process, the employees of each representative office are obliged to make the customer fully understand and understand the product model, technical indicators, performance, use occasions, safety precautions, etc. to ensure that the customer makes the correct choice before the contract is signed. After signing the contract, we will strictly abide by the quotation and contract stipulations, and provide timely and consistent quality products consistent with the model in the contract within the contract period. If the customer proposes a change in the product model before delivery, it will actively communicate and cooperate to meet the reasonable requirements of the customer. For the order that cannot be changed, the customer will carefully confirm with the customer in writing before the contract is signed to reduce the Customers cause unnecessary troubles and losses.
2. All products will be entrusted by each logistics center to a third-party professional logistics company or courier company to reach the address agreed with the customer in the contract. Our quality service will be passed through the entire logistics process. If the customer is treated unfairly in the process of enjoying the logistics service, please contact the customer service engineer or customer relationship management center serving you directly for support and assistance. Service processes to avoid such phenomena.
3. Before the product is used, it will provide on-site technical support, training and demonstrations in accordance with the customer's written or EMAIL requirements, so that the relevant staff of the customer fully understand and understand the product functions, use methods and safety precautions. Our product quotations generally do not include on-site technical service fees. During the subsequent product use process, patient, friendly and enthusiastic technical support will be provided to reliably guarantee the safe use of the rooms and excellent operation.
After-sales service commitment:
1. The quality guarantee period of our products is: 12 months from the date of shipment.
2. During the quality guarantee period, if there is a failure due to manufacturing quality, the company is responsible for free maintenance services.
3. After receiving the complaint information, the company will contact the customer within 12 hours and put forward a handling opinion.
4. For the quality problems that need to be dealt with on-site, the user gets in touch with my after-sales service personnel. Within Jiangsu, Zhejiang and Shanghai areas within 24 hours; within 72 hours outside Jiangsu, Zhejiang and Shanghai, our company's after-sales service personnel arrived at the scene.
5. For on-site services caused by non-our company's manufacturing quality, our company will charge customers for technical service fees based on actual travel expenses and other expenses.
6. For the damage caused by non-our company's manufacturing quality problems or damage beyond the warranty period, our company provides paid maintenance services.
In order to facilitate user quality complaints, our company's fax machine is open 24 hours. Fax: 0575-82165661.
Total Quality Commitment:
Zhejiang Yueshun Fan Co., Ltd. has passed the internationally recognized ISO9001 quality system certification. The regional service network ensures fast response, unparalleled after-sales service and local support.
For customers, these all represent the inherent value and commitments of the trustworthy Yueshun Fan. This value and commitment is reflected in the reliable quality and customer service and technology of Yueshun Fan.
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